Your TikTok Shop account is restricted.

• 1. Save the notice. Open the email and the Seller Center Inbox, then the violation ticket. Record the violation ID, the status, the reason, the product or order, and whether the ticket shows Correct or Appeal.
• 2. Do not open another shop. TikTok Shop's enforcement policy says accounts can be treated as connected when they share contact information, a bank account, operators, or devices, and that enforcement on one account can extend to those connected accounts.
• 3. If the status is Pending and the ticket offers Correction, fix the listing and upload proof only after the corrected listing is live. The enforcement policy says that correction window is 12 to 72 hours, and that the exact period depends on the violation. If the ticket shows a clock, use that clock.
• 4. If enforcement is already on, appeal from Account Health, then Violation Records, then View Details, then Appeal. The policy says you get two appeals per violation. File the first within 30 days of the notification. If it is rejected, file the second within 15 days of the rejection. Decisions after the second appeal are final. Some violations use a 12 to 72 hour appeal window instead. Use the window on the ticket.
• 5. Send complete, original, readable files. The violation guide says incomplete or altered documents are rejected, and that an appeal does not guarantee approval. TikTok may also look at account history and risk.
• 6. If the problem is a Shop Performance Score metric, do not file it as this violation appeal. Open Account Health, then Shop Performance Score, then Appeal Center. The SPS guide says you may submit up to 3 appeals for the same metric on the same order, and to allow up to 3 to 4 business days. Product Satisfaction, Customer Service, and Seller Fault Cancellation Rate were available from October 16, 2026. Dispatch Time and Transit Time were expected in batches from October 19, 2026, and for all sellers by October 26, 2026. If the appeal entry is missing, that metric is not open yet.
• 7. If withdrawals are suspended or settlement is deferred, treat that balance as unavailable. The enforcement policy says funds may be withheld for 45, 90, or 365 days, depending on the violation, and that deceptive, abusive, fraudulent, or illegal activity can be withheld permanently. The ticket names the action. Do not guess which period applies.
• 8. Submit once for the record in front of you. Save the confirmation. If the status says Under Review, do not send a second file for the same ticket.

The free TikTok Shop violation appeal guide walks through the appeal file, a copyable note, and the checklist before you submit.

The violation steps are in the Violation and Appeal Guide. TikTok Shop says violations are sent by email and Seller Center Inbox, and that each ticket shows the enforcement, the reason, and the next step. Pending means enforcement has not taken effect and Correction or Appeal may still be open. Enforcement action taken means Appeal is the remaining option. Under Review means a Correction or Appeal is already in. The guide says a Correction is finished only after the corrected listing is live and proof is uploaded. An appeal after enforcement is filed from Account Health, then Violation Records, then View Details, then Appeal, within 30 days of notification, with a second appeal within 15 days of rejection, and no more than two appeals. Some violations use a 12 to 72 hour window instead. The guide says an appeal does not guarantee approval, and that incomplete or altered documents are rejected. TikTok decides.

The enforcement rules are in the Seller Enforcement Policy. TikTok Shop says it may warn, restrict features, freeze listings, limit orders, require re-verification, defer settlement, or suspend withdrawals. It may deactivate the account when the law requires it, when it suspects fraudulent, deceptive, illegal, or harmful activity, or when the seller breached a policy outside the Account Health Rating. Milestone enforcement can apply when the Account Health Rating drops to 150, 100, 50, or 0 points, and 0 can deactivate the account. Funds may be withheld for 45, 90, or 365 days, and deceptive, abusive, fraudulent, or illegal activity can be withheld permanently. Appeals go through Seller Center. The first appeal is within 30 days of notification. A rejected first appeal gets 15 days for the second. After the second appeal, the decision is final. Immediate-enforcement violations use a 12 to 72 hour appeal or correction window, and the exact period depends on the violation. If a shop is deactivated, or the order volume limit reaches 0, the policy says associated creator accounts lose e-commerce permissions at the same time. Connected accounts can be enforced together. TikTok decides. This hub is not legal advice.

Shop Performance Score appeals are in How to Appeal Your Shop Performance Score (SPS) Metrics. This is a different file from a violation appeal. Open Seller Center, then Account Health, then Shop Performance Score, then Appeal Center, when you believe a metric was affected by something outside your control and you have evidence. The page says Product Satisfaction, Customer Service, and Seller Fault Cancellation Rate were available from October 16, 2026. Dispatch Time and Transit Time were expected in batches starting October 19, 2026, and for all sellers by October 26, 2026. If the entry is not there, that metric is not open yet. You may submit up to 3 appeals for the same metric on the same order. After 3 rejections, that entry can close. The page says to allow up to 3 to 4 business days. An approved metric is a TikTok decision, not a promise. Use the order IDs the page asks for.