Your Merchant Center account is suspended.

• 1. Save the notice. Screenshot the email, the Home banner, and Products, then Needs attention. Record the Merchant ID, the date, the exact issue name, and whether the account is warned or suspended.
• 2. Stop the extra requests. Do not click Request review again, and do not open another Merchant Center account while this one is under review.
• 3. Name the issue from the words on the screen. A misrepresentation suspension is not a price or availability disapproval. If the notice is price or availability, use that guide and kit and keep this file closed.
• 4. Read which part of the misrepresentation policy the notice points to. Google's policy page says some violations suspend the account on detection and without a prior warning. It also says unavailable offers, manipulated media, and unreliable claims get a warning at least 7 days before any suspension. Use the wording in your account.
• 5. Audit before you request anything. Google's suspension-fix page says to check product details, business information, policies, and contact information. Legal name, physical address, phone, and email should match across the website and Merchant Center. Link shipping, refund, and privacy policies. Remove placeholder text and broken links. Make checkout work on HTTPS.
• 6. Match the offer. Google's request-a-review page says prices, availability, and product attributes in the product data should match the landing page. It also says to complete identity verification if Needs attention asks for a government-issued ID or business registration, and that the product data source cannot be empty.
• 7. Request once inside Merchant Center. For an account issue, open Products, then Needs attention, then View setup and policy issues. Choose I fixed the issue if you corrected it, or I disagree with the issue if you believe the finding is wrong. Then select Request review. Google's page says you may only have one chance to disagree. Save the email and the status.
• 8. If the review button is disabled, open Needs attention and read the cool down date shown there. Google's page says support cannot shorten a cool down. Use the time to fix the site. Do not start a second account to get around it.

The free Merchant Center misrepresentation suspension guide walks through the trust audit, a copyable review narrative, and the pre-request checklist.

The policy is Misrepresentation. Google says listings may not leave out relevant product information or mislead people about products and businesses. For unacceptable business practices, coordinated deceptive practices, and dishonest pricing, Google says the violation is egregious: accounts are suspended on detection, without a prior warning, and the merchant will not be allowed to list content with Google again. If you believe that finding is an error, Google says to submit a thorough, accurate, and honest appeal, and that accounts are reinstated only in compelling circumstances. Unavailable offers, manipulated media, and unreliable claims are different: Google says those get a warning at least 7 days before any suspension. For most account violations, Google says it emails a warning and gives 7 or 28 calendar days to fix the issue. Account reviews typically take 7 business days and may take longer. Google decides.

How to fix a suspension is in Fixing Merchant Center warnings and account suspensions. Google says a warning email explains the issue, the fix, and the timeframe, and that the same warning appears under Products, then Needs attention. If you remove the violating products during the warning, Google says you do not need to request a review: the account is reviewed automatically at the end of the period. After a suspension, request a re-review only after the issue is fixed. Google says some egregious issues suspend the account immediately. Before that request, check product details, business information, policies, and contact information. Google says review requests typically take up to 3 to 7 business days. If the account is already suspended, you can request review before a cool down. During a cool down the button is disabled, and each unsuccessful re-review may make the cool down longer. The end date is under Needs attention. Google decides whether the file is enough.

The review buttons are explained in Request a review of your issues. Choose I fixed the issue, then Request review, when you corrected it. Choose I disagree with the issue, then Request review, when you believe the finding is wrong. Google says you may only have one chance to disagree. The button can stay unavailable until identity verification is done, and the product data source cannot be empty. Account issues are under Products, then Needs attention, then View setup and policy issues. If prompted, upload the government-issued ID or business registration before an account-level review. Google says to wait 7 business days, and that during a 7 or 28 day warning you can request one courtesy review. A one-week cool down may begin if the issues are not resolved by the second attempt. Support cannot shorten a cool down. Google says approved products are eligible to show within 24 hours. That is an eligibility window, not an approval date for your account.