Your delivery app store is deactivated.

• 1. Save the email and the status screen. Record the location, the time, the exact status words, and whether new orders are blocked. If the notice names a date, use that date. If it does not, do not invent one.
• 2. Name the platform. DoorDash, Uber Eats, and Grubhub do not share a case. A DoorDash pause does not explain an Uber deactivation, and a Grubhub pause does not explain either of them.
• 3. For DoorDash, read the temporary-deactivation page before you reopen. DoorDash says a temporary deactivation is an automatic pause when it detects problems that could delay or stop an order. The listed reasons are avoidable wait times, avoidable cancellations, missing or incorrect items, and a tablet or POS that is not receiving orders. Reopen on the tablet with Change status when there are no active orders, or change the store status from Busy to Normal when orders are still active. In the Merchant Portal, open Store Availability and choose Make Store Available. Tablet Heartbeat pauses the store if the tablet cannot receive orders for five minutes or longer. That page does not give one pause length for every store.
• 4. If the DoorDash status is not a temporary pause, do not force the temporary-pause steps. Use the words on the screen and the support path DoorDash shows for that location.
• 5. For Uber Eats, read the email. The merchant standards page says Uber notifies you by email when an account is flagged, and that continued cancellations or fraudulent patterns after warnings can permanently deactivate the account. Keep hours and inventory current in Uber Eats Manager. If the notice is the prohibited-items deactivation on Uber's merchant fraud appeal page, that page says support cannot reactivate the account or remove safety locks, that the Safety review usually takes 7 business days and can take longer, and that an appeal does not guarantee reactivation. If your Uber notice is a different issue, use the path and any date in that notice.
• 6. For Grubhub, the cancellations guide says frequent order cancellation can temporarily pause the restaurant. If you got a pause email, follow that email. Otherwise sign in and select Start taking orders. Keep the tablet on: turning it off does not stop the restaurant. That page says Grubhub cancels an order that is not confirmed within 15 minutes. If the notice is a different restriction, use the path in the notice. This library does not have a separate free Grubhub guide.
• 7. Do not reopen until the store can receive the order and make it. Mark sold-out items, correct the hours, and test the tablet or POS first. One person watches the first orders after the store is available again.
• 8. Keep refunds, open tickets, and payroll on confirmed cash. A pause is not a promise that the next order will go through, and it is not a driver-account deactivation.

The free DoorDash temporary deactivation guide walks through the store status, the order path, and the checklist before you reopen.

DoorDash's pause steps are in How to Fix a Temporary Deactivation on DoorDash. DoorDash says a temporary deactivation is an automatic pause that stops new orders when it detects issues that could delay or prevent delivery. The reasons it lists are avoidable wait times, avoidable cancellations, missing or incorrect items, and order-reception problems such as a tablet or POS that is off or not communicating. Reopen from the tablet or from Merchant Portal, Store Availability, Make Store Available. If orders are still active, change the store status from Busy to Normal. Tablet Heartbeat pauses the store when the tablet cannot receive orders for five minutes or longer, including when it is off, unplugged, offline, or not on the Orders page. A POS pause can follow an order the integration rejects or does not confirm, including items marked available that are out of stock, a stale menu, or hours that do not match. The page does not state one length for every pause. DoorDash decides.

Uber Eats account-health rules are in Maintaining Platform Integrity and Merchant Standards. Uber says it monitors merchant activity and emails you if the account is flagged. The examples include excessive cancellations during open hours, marking orders fulfilled when the items were not prepared or handed to a courier, and activity meant to manipulate visibility or ratings. It says to keep hours and inventory updated in Uber Eats Manager. Continued non-compliance after notice can be treated as a material breach, and accounts that keep showing fraudulent patterns or excessive cancellations after warnings can be permanently deactivated. Questions go to the account manager or [email protected]. That page does not give a review time. Use the date in your notice. Uber decides.

One Uber appeal path is in Merchant Fraud Appeals. The page describes a deactivation for listing prohibited or restricted items, and it names Kava and tobacco as examples. It says support cannot reactivate the account or remove safety locks. If you believe the deactivation was an error, or you have relevant information, submit the appeal on that page for the Safety team. Uber says the review usually takes 7 business days and can take longer, that the outcome arrives by email, and that an appeal does not guarantee reactivation. That 7 business day figure is for this appeal. It is not a clock for every Uber Eats deactivation. If your notice is different, follow that notice.

A Grubhub pause is described in How to reduce Grubhub order cancellations. Grubhub says frequent order cancellation can temporarily pause the restaurant, including when it looks like the restaurant cannot confirm orders. To unpause, follow the pause email, or sign in to Grubhub for Restaurants and select Start taking orders. Stop taking orders from the same account when the kitchen cannot take more, and start again when it can. Turning the tablet off does not take the restaurant offline. The page says Grubhub cancels an order that is not confirmed within 15 minutes. It does not state a separate appeal deadline for a permanent removal. If your notice is not this pause, use the path in the notice. Grubhub decides. This hub is not legal advice.