Free tool

Free Small Business Return Policy Generator

Enter what you sell, the window, and how a return or cancellation works. The page writes a return policy template for small business that you can copy or print. Nothing is uploaded.

This is not legal advice. Rules vary by location and by platform. Check your payment processor and marketplace rules before you publish the policy.

Business name What you sell Return window in daysType the number of days. The policy uses only what you enter. Window counts fromOptional. Leave blank and the policy will not say delivery, booking, or purchase. Condition requirementsOptional. For example, unused and in the original packaging. Leave blank and the policy will not add a condition line. Refund, exchange, or store credit Who pays return shipping Restocking fee Final sale or items that cannot be returnedOptional. Leave blank and the policy will not add a final sale line. How to start a returnAn email address or the page the customer should use. Refund timingOptional. Leave blank and the policy will not add a timing line. Damaged or wrong item handlingOptional. Leave blank and the policy will not add a damaged item line. Contact emailOptional. Leave blank and the policy will not add a contact line.

Your return and refund policy

Note for the sender. This note stays on this page and is not copied or printed with the policy. This is not legal advice. Rules vary by location and by platform. Check your payment processor and marketplace rules before you publish the policy.

When you want the full file

The returns kit, or every kit with All-Access.

The Ecommerce Returns + Refund Policy is a one-time $39 purchase. It adds the policy blocks, the scripts, and the tracker. This page is one free policy. All-Access is $29/mo at the Founding Member rate and includes every kit in the library while you stay subscribed.

See what is inside the Ecommerce Returns + Refund Policy

How the window, the outcome, and the exceptions fit together is covered in A Return and Refund Policy Should Remove Judgment Calls From Support.

When a refund request is already open, the Refund Request Triage + Resolution Log Kit keeps the intake, the decision, and the reply in one file.

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Best valueAnnual founding $290/yr

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All-Access membership. Cancel anytime. Your first membership payment is covered by a 30-day money-back guarantee: email us within 30 days of your first payment with your order ID. Renewal payments are not refundable once charged, but cancelling stops future renewals.

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The record

What the policy covers

What you sellPhysical goods, digital products, or services. Services use a cancellation policy. Goods use a return policy.

The window you typeThe number of days, or the words you type. Choose delivery, booking, or purchase only when the window should name it. Leave that blank and the line stays neutral.

The outcome you chooseRefund, exchange, refund or exchange, or store credit. The policy writes that choice in plain sentences.

Shipping and how to startFor goods, who pays return shipping and how to start a return. For services, how to cancel. Services leave out return shipping, packaging, restocking, and a returns portal.

Optional linesCondition, final sale items, refund timing, a satisfaction note, and a contact email appear only when you fill them in. A restocking fee appears only for goods, and only when you choose yes and type the amount.

Before you use it

Mistakes to avoid

1. A window you did not chooseLeave the window blank and the page asks for it. It will not invent a number of days.

2. A fee you did not typeChoose yes and type the fee, or choose no. A blank choice adds no restocking line, and a typed amount is ignored until you choose yes. Services do not add a restocking line.

3. A final sale list you did not writeIf you do not type the items, the policy does not say anything is final sale.

4. A claim about the lawThis page does not say what any law requires. It writes the terms you enter.

Where this policy goes

Paste the policy on your site, your checkout, and your order confirmation. This page does not publish it for you. Rules vary by location and by platform. Check your payment processor and marketplace rules before you publish the policy.

FAQ

Questions about a small business return policy

Is this a return policy template for a small business?

Yes. It is a free small business return policy generator. You type or choose the terms, and the page writes a return policy template for small business that you can copy or print. Nothing is uploaded.

What should a small business return policy include?

The business, what you sell, the window you choose, and whether the customer gets a refund, an exchange, a refund or an exchange, or store credit. For goods, add who pays return shipping and how to start a return. For services, the page writes a cancellation and refund policy and leaves out return shipping, packaging, restocking, and a returns portal. Add a condition, a restocking fee, final sale items, refund timing, a damaged or satisfaction note, or a contact email only when you want those lines.

Will this page add a return window I did not type?

No. The return window line uses the number or words you type. If you leave it blank, the page asks for it and does not draft a policy.

What if I leave an optional field blank?

The policy skips that line. A blank condition, final sale list, refund timing, damaged or satisfaction note, contact email, or restocking fee choice does not add a sentence. A restocking fee appears only for goods, and only when you choose yes and type the amount. Services hide return shipping and restocking.

Is this legal advice?

No. This page writes the terms you enter. It is not legal advice. Rules vary by location and by platform. Check your payment processor and marketplace rules before you publish the policy.

What does the paid kit add that this page does not?

The Ecommerce Returns + Refund Policy is $39. It adds the policy blocks, the scripts, and the tracker. This page is one free policy. It is not legal advice.