Your Etsy shop is suspended.

• 1. Save the email and check spam. Screenshot any banner on the Shop Manager Dashboard. Record the date, the subject line, and the reason Etsy wrote.
• 2. Name the status from Etsy's words. A permanent suspension says permanently suspended in the subject and the body. A temporary suspension explains how to resolve it. If the email asks you to reply when the problem is resolved, Etsy says the account is only temporarily suspended and the reply to that email is the path.
• 3. Separate the other states. Search removal keeps the shop buyable and still lets you use the apps, refunds, cancellations, and shipping labels. Etsy-started vacation mode cannot be turned off by you. Listings are not in search and cannot be purchased, Etsy Ads pause, and Etsy says you are not charged listing or subscription fees while that pause is on. Neither one is the permanent appeal by itself.
• 4. If it is temporary, do the thing the email names. Pay the Amount due if the reason is an overdue bill. Add a US taxpayer ID on the Legal and tax information page if that is the reason. Etsy's page says US sellers need a taxpayer ID when they meet a certain sales threshold, and it does not print that threshold there. Finish bank or identity verification if that is the reason. Resolve open cases. Etsy says some of these reinstate the account automatically. Do not file the permanent appeal for a temporary suspension.
• 5. While a temporary suspension is on, use only what Etsy says still works: the Etsy website in a browser, Messages, cases, completing orders, adding tracking, full or partial refunds, and paying the bill. Etsy says you cannot use the mobile apps, buy on Etsy, receive new orders, create listings, buy or print shipping labels, cancel open orders, or run Etsy Ads. The Star Seller badge may be removed. Funds in the Etsy Payment account may be reserved. The reinstatement page does not state a reserve amount or a release date.
• 6. If it is permanent, fix the issues before you appeal. Etsy says to understand the House Rules, to have no listings that violate the Prohibited Items Policy, Creativity Standards, or Intellectual Property Policy, and to resolve open cases and pay outstanding balances. You have 6 months from the day the account was suspended. If that window closes, Etsy says the account stays permanently suspended and you cannot appeal.
• 7. File once in the Appeals Center, signed in to the suspended account. Choose the reason. If you choose Other, enter a reason. Add the actions you took, how the shop will operate if access returns, and documents that support those statements. Choose Submit Appeal. Etsy says to be transparent about the issue and the fix.
• 8. Save the submission. Etsy says a specialist reviews the appeal and the account history and replies by email, and that the decision can take up to two weeks. An appeal does not guarantee reinstatement. If the specialist leaves the account permanently closed, Etsy says there is no further consideration and the decision is final. Do not open another shop. The Seller Policy says Etsy may act on the account and on accounts it determines are related.

The free Etsy shop suspension appeal guide walks through the appeal structure, a copyable note, and the checklist before you submit.

How a suspension is classified is in How to Reinstate Your Suspended Account. Etsy says it suspends accounts when it believes policies were violated, when a shop has an overdue bill, and when a shop has not finished steps Etsy needs for security or applicable laws. A temporary suspension explains how to resolve it. A permanent suspension says permanently suspended in the subject and the body. Paying the Amount due should quickly and automatically reinstate an overdue-bill suspension. A missing US taxpayer ID uses a certain sales threshold that this page does not state. While temporarily suspended, Etsy says you can use the Etsy website in a browser, Messages, cases, order completion, tracking, refunds, and the bill. It says you cannot use the mobile apps, buy, receive new orders, create listings, print labels, cancel open orders, or run Etsy Ads. Funds in the Etsy Payment account may be reserved. The page does not state a reserve amount. Search removal and Etsy-started vacation mode are separate states on the same page. Etsy decides which state the account is in.

The permanent appeal steps are in How to File an Appeal for a Permanently Suspended Account. File this appeal only if the account is permanently suspended and you have resolved the issues. You have 6 months from the day the account was suspended. If that window closes, Etsy says the account stays permanently suspended and you cannot appeal. A temporary suspension, including an email that asks you to reply when the problem is resolved, uses the path in that email instead. Before the appeal, Etsy says to follow the House Rules, to have no listings that violate the Prohibited Items Policy, Creativity Standards, or Intellectual Property Policy, and to resolve open cases and pay outstanding balances. Then open the Appeals Center, sign in to the suspended account, choose the reason, add the actions you took, add how the shop will operate, add documents, and choose Submit Appeal. A specialist reviews the appeal and the account history and replies by email. Etsy says that can take up to two weeks. An appeal does not guarantee reinstatement. If the account stays permanently closed, Etsy says the decision is final.

The seller rules are in Etsy Seller Policy. Etsy says prohibited items and items that violate its intellectual property policies cannot be sold. Dropshipping and reselling are not allowed except in the specific cases that policy names, such as craft supplies. After a buyer uses Help with Order, Etsy says you have 48 hours before a case may be opened. Etsy may limit shop visibility, place restrictions or reserves on the payments account, or suspend the account for unusual order activity, customer-service standards, or a risk of disputes, chargebacks, fraud, or counterfeiting. If Etsy believes you violated the Terms, it may suspend or terminate the account and accounts it determines are related. Etsy says it generally notifies you, unless violations are repeated or a legal reason prevents notice. Etsy decides the enforcement. This hub is not legal advice.